Returns & Refunds

We want you happy with what you bought. If something isn't right, tell us.

Unstrung retail (rackets, balls, grips)

30 days from delivery. Item must be unused and in original packaging. Full refund of the purchase price (excluding original shipping cost).

Strung rackets

Once a racket has been strung to your specification, it's a custom order. We can't accept returns unless there's a manufacturing defect in the string job or the racket itself.

Stringing service

If you're unhappy with the string job — tension off, wrong string type — let us know within 5 days of collection. We'll re-string it free of charge.

Damaged in transit

Contact us within 48 hours of receiving the parcel with photos. We'll arrange a replacement or refund.

How to return

Email hello@racketpoint.co.uk with your order number and the reason. We'll send instructions.

Post to:

Racket Point Returns
Eaton Park, South Park Avenue
Norwich NR4 7AU

Refunds processed within 5 working days of the item reaching us.