Refund policy

We want you happy with what you bought. If something isn't right, tell us.

Unstrung retail (rackets, balls, grips)

You have 30 days from delivery to return an item. It must be unused and in its original packaging. We'll refund the full purchase price, excluding the original shipping cost.

This policy is in addition to your statutory rights, including your right under the Consumer Contracts Regulations to cancel an online order within 14 days of delivery.

Strung rackets

Once a racket has been strung to your specification, it's a custom order. We can't accept returns unless there's a manufacturing defect in the string job or the racket itself.

Stringing service

If you're unhappy with the string job — tension off, wrong string type — let us know within 5 days of collection and we'll re-string it free of charge.

Damaged in transit

How to return

Email hello@racketpoint.co.uk with your order number and the reason. We'll send instructions.

Post returns to:
Racket Point Returns
Eaton Park, South Park Avenue
Norwich NR4 7AU

Refunds are processed within 5 working days of the item reaching us, to your original payment method.

Faulty goods

If an item is faulty, not as described, or doesn't do what it's supposed to, you have rights under the Consumer Rights Act 2015. Nothing in this policy affects those statutory rights.